Chappell Roan has canceled tickets that scalpers bought to one of her shows just days after Oasis tried to prevent the same thing from happening for their highly-anticipated tour.
Rolling Stone has called Roan, who has enjoyed a meteoric rise to fame in 2024, "the future of pop" and NME has called her "the most exciting new pop star in the world right now."
The pop singer released her debut album The Rise and Fall of a Midwest Princess in September 2023, and that same month, she began her second headlining tour: The Midwest Princess Tour. She later announced that she would extend this tour with additional dates in 2024.
Taking to her Instagram story on Wednesday, the Roan revealed that after she and her team canceled tickets bought by scalpers, they created a special Ticketmaster page so her fans could purchase the recovered tickets.
Newsweek emailed a spokesperson for Roan for comment on Thursday.
"Hello, Franklin Tennesse. My show at FirstBank Amphitheatre on October 1st sold out really quickly and we figured out why: scalpers and bots took, like, just bought up all the tickets," she said.
"So we went through and canceled all the scalper tickets we could, so from that we're going to release a limited number of tickets to you, because I want to make sure that tickets go to people who actually want to come and, like, our fans."
Roan also shared a link to the new page, Chappellroan.request.ticketmaster.com, on her story. While the link is through Ticketmaster, it isn't the same as the standard Ticketmaster page for the concert.
Since Roan only has a few concerts scheduled in the U.S. right now, tickets for her concerts are highly sought after, which is why scalpers targeted the concert in Franklin.
She continued: "So you can go to this website and request tickets. To submit your request you need to pick your preferred tickets and then put in a payment method which, I know it sounds so weird, this is the only way that we're figuring out how to deal with it.
"You will only be charged if your request is fulfilled. So you will only be charged if you actually get tickets. This is the best solution that makes sense to me right now and my team and I know it's confusing and so annoying but I am genuinely so p***** about the scalpers situation and think that people actually deserve a ticket to my show.
"This is a larger issue and we're dealing with it but thank you for understanding and I cannot wait to see people who deserve to be here. It means everything to me so thank you so much."
Roan's attempt to stop scalpers comes after Oasis—whose members include brothers Noel and Liam Gallagher—announced their highly anticipated reunion tour OASIS LIVE '25. They knew there would be high demand for tickets as the tour would be the band's first set of shows together in 15 years—a moment fans have been anticipating since Noel left the group in 2009.
The brothers claim they sought to prevent ticket brokers and scalpers from taking advantage of fans with excessive markups on secondary ticket sites by establishing a face-value ticket exchange on Ticketmaster and Twickets.
"Tickets appearing on other secondary ticketing sites are either counterfeit or will be canceled by the promoters," they said on X (formerly Twitter).
Despite the band's alleged plans, customers were left enraged when Ticketmaster implemented contentious dynamic pricing mechanisms to raise ticket prices due to the overwhelming demand. As a result, the price of some tickets doubled.
When the band's Instagram account announced the tour was sold out, people took to the comments to express their frustration.
"sorry lads but the whole thing was a mess 🙃🙃🙃 i couldn't even get on the websites at all today," one person wrote.
"I cannot believe at the end Ticketmaster were selling 'in demand standing' for over £300 ($395) a ticket. They were in demand from the beginning?! Without sounding like a misery, there really needs to be some sort of legislation put in place to make getting tickets to gigs more fair in the UK as it's becoming impossible nowadays. So disappointing," said another.
A third person added: "I am currently looking back in anger after seeing a floor ticket at £358 ($471)."
Newsweek emailed Ticketmaster and a spokesperson for comment on Thursday.
In a public statement, Oasis stated that the band's management and tour promoters, not the band itself, set the ticket prices.
"It needs to be made clear that Oasis leave decisions on ticketing and pricing entirely to their promoters and management, and at no time had any awareness that dynamic pricing was going to be used," the statement reads.
"While prior meetings between promoters, Ticketmaster and the band's management resulted in a positive ticket sale strategy, which would be a fair experience for fans, including dynamic ticketing to help keep general ticket prices down as well as reduce touting, the execution of the plan failed to meet expectations.
"All parties involved did their utmost to deliver the best possible fan experience, but due to the unprecedented demand this became impossible to achieve."
The U.K.'s Competition and Markets Authority (CMA) has launched an investigation into Ticketmaster. The competition watchdog announced its intention to investigate "whether the sale of Oasis tickets by Ticketmaster may have breached consumer protection law."
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